FREQUENTLY ASKED QUESTIONS
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As soon as you purchase your website you receive access to it INSTANTLY!
You will receive an email in your inbox (allow 5 minutes for slow internet speeds) with a link to access your new website, a link to reset your password, and your Blue Dog Club login details. You're then all set to start adding content to your new website!
If you have your content already written and images were chosen you could have your website ready to go live within an hour.
If you have never built a website before then this may be a little confusing, what you get is a professionally designed website complete with what is called “demo” content. It's not a template that will require you to configure which pages and layout you need, it's a complete and functioning website ready to send live once you add your words and images to it.
What this means is that your website will have images and headings that are relative to the design that you have chosen.
Some of the words will be in latin "dummy text", designed to show you how your website will look. It's then up to you to click on that text and change it to your own words. You can use our images if you like but we recommend adding your own to personalise it.
Once your site is ready to go we will connect it to your domain at no extra charge and your website will be live on the web.
We then have ongoing training on the latest digital marketing techniques to enable you to get the most out of your website and get it working for you and your business just like an employee should.
From then on, as long as you continue to be a Blue Dog Club member you will have your website hosted, backed up, and secure, along with loads of community and tech support, as you grow your business online.
No! Not at all. It's super easy!
WordPress has not always been the easiest platform to use, until now! On all of our websites, we use the latest front-end, drag-n-drop editor which is super simple to use, and means you don't have to ever go into the confusing back-end of the website and never will you have to do any coding! You will be editing your website like a pro right from the start.
If you can click a mouse and drag an item then you can do this. Everything you change happens right before your eyes so there's no time wasted saving your work and then discovering the image you just loaded doesn't look right against your text.
Don't take our word for it though, take a test drive here.
It sure will.
All our websites have been designed to be fully mobile device optimised, so you won't have to worry about your visitors having a bad viewing experience from mobile phones and tablets. And Google will love you for it!
Absolutely! And we recommend that you do.
All Blue Dog Websites have the ability to have eCommerce added to them by one of our tech support ninja's (for a small fee). We support the use of WooCommerce as the eCommerce plugin of choice and you have the option of just having the plugin added by our support team, or you can choose an eCommerce package from this page click here.
We also have Sales Funnel products available to enable your website to sell products for you while you sleep. For more information on these products click here.
Premium hosting is included free with your monthly Blue Dog Club membership.
But, just because it's free don't expect second-rate quality! We want your website to be the best it can be so we only provide quality hosting on premium servers to make sure your site is safe, secure and fast!
The Blue Dog Club is all the support and training you are ever going to need, enclosed in a private monthly membership. Here's what's included:
- Over 50 Website Content Tutorials and Videos that walk you through how to edit and make changes to your new website.
- Digital Marketing Tutorials which will show you how to get traffic to your site and grow your business online.
- Access to our tech support ninja's to help you if you get stuck
- Discounts on other products and a heavily reduced hourly rate if you would like our tech support ninja's to complete a "done for you" task.
- Monthly Q&A coaching calls with our team members - ask them anything
- Private Facebook group to share your wins, challenges and ask questions.
- Website hosting, security, backups, and software + plugin updates to keep your website secure and functioning at optimum.
As long as you want.
You will have unlimited access to all the Blue Dog Club training materials, tutorials and videos, and the Private Blue Dog Club Facebook page, for as long as your Blue Dog Club membership subscription remains paid.
This means that any changes you want to be done to your website, you can do yourself by referring back to the training materials. We do this so that you are empowered with the management of your site and aren’t tied to a website developer for changes.
Of course, if you get stuck, as part of the service, our Blue Dog Club support tech ninja's are there waiting for you.
Nothing if you already have your domain name sorted!
If you don't already have a domain name registered then you will need to purchase one of these which will have an annual fee to renew. Your domain name is the address at which your website will be found online and there are lots of different companies that provide this service. We recommend Go Daddy for domain names. Here's a link for a discount there.
Other than that, there are no other costs for your website so once you have paid your initial website purchase price there is just the ongoing monthly Blue Dog Club fee and that's it.
Of course, if you break something on your website and require our support ninja's to fix it there will be a charge but it's at a discounted Members rate per hour. If you stick to the instructions, though, then this shouldn't happen.
From time to time we may also recommend other products such as Active Campaign as our preference for email automation and these companies may charge for the service they provide however it's up to you if you want to add these services to your business and link them to your website.
There are no extra fees you have to pay just to use your own domain name. In fact, we will even link your website to your domain name for free when you are ready to send your website live.
If you don't have a domain name yet we recommend Go Daddy for domain names. Here's a link for a discount there.
Blue Dog Websites has been created entirely with the beginner in mind so if you can start your computer and click a mouse then you will be able to do this.
The design and marketing hard work has already been done by our marketing team and website designers so that you don't have to wait until you are an expert to be able to benefit.
We recommend for absolute beginners that they don't make changes to the design and just add your own text and maybe change the images if they want to get adventurous.
Just follow the instructions provided in the Blue Dog Club videos and tutorials and if you need to go back and play the tutorials again, they are there for you to do that at any time. Plus, as a Blue Dog Club member you have access to our support crew and the Blue Dog Club Private Facebook Group too.
It's all online and ready for you at any time of the day or night.
You don't have to attend a classroom or a workshop to complete your website. Everything you need is provided in the online training tutorials and support videos, plus, if you get stuck, as a Blue Dog Club member you also have access to our support ninjas.
From time to time we do run live workshops in different countries and locations (either free or at a reduced rate for members) which you will be notified of and you are welcome to attend if you feel that will support you.
You have access to your site 24/7 and you can add new pages, blog posts, images, text, headings, pop-ups, podcasts, videos and lots more.
You can also add a Membership, Online courses, E-commerce, Sales Funnels. Go to our products pages for more ideas click here.
And...you are allowed to install your own plugins onto your site if you want to too. But please note that we cannot support them in the Blue Dog Club as there are thousands of plugins out there, of varying levels of quality.
If you experience any issues or need any help with plugins you have added, you will need to contact the company supporting the plugin, or you can purchase support hours from us, and we will investigate.
Yes, you can!
Any of our websites can be linked to a third party course software and our support team can help you with that for the reduced Club hourly rate. However, we recommend setting up your courses within your website so you aren't directing your customers away from your site, PLUS you won't have to work out how to use another piece of software. We have several different Course Packages available click here.
Yes, you can!
Any of our websites can have a membership added to it by one of our tech support ninja's. We support the use of WooSubscriptions as the eCommerce plugin of choice and you have the option of just having the plugin added by our support team (and you configure it), or you can choose a package from this page click here.
Your new Blue Dog Website is your own so you can add anything you want to it.
However, we have taken considerable time to choose the most important and best plugins, that have been tried and tested, and have the best support, plus don't compromise your website. This is because the security of your website is of the utmost importance to us. After all, your website is the gateway to your business. So, maybe check with us first in case what you are looking for is already there or has been discounted for a valid reason.
Your Blue Dog Website comes as a complete WordPress installation, all setup with all of the plugins configured, and maintained to keep it secure and up to date. (An out of date website is highly vulnerable to hackers.)
All the tech is taken care of by us, plus you get WordPress and Marketing Training to help you grow your business online.
With a theme purchase, you still need to:
- Choose and setup website hosting
- Install WordPress
- Upload and configure the theme
- Upload and configure security, backup, image optimisation, caching, SEO plugins.
- And much, much more!
With Blue Dog Websites, we've already taken care of all this tech, so you can concentrate on your business.
We are here to help!
If you go through a tutorial and you don't understand, we recommend playing it through again. These tutorials are jammed full of information and it can be a lot to take in all at once so go through and pause the video where ever you need to.
If you have done this and you still don't understand how to do something then send us a message and one of our tech support ninja's will help you or you can also ask on the Blue Dog Club Private Facebook page.
There is also always the option available for us to complete a task for you (extra cost) but we want you to feel empowered by completing the website yourself so we want to give you every opportunity to do that first.
Yes, we can.
At Blue Dog Websites we want to empower you to build, change and manage your website yourself and we have designed all of the training, tips, and tools to support you to do that.
If for some reason you decide you would prefer us to finish your site for you, you can send a request to our support crew and we will review where your site is up to, what you want to be done and provide a quote for you. This will be at the special Blue Dog Club rate.
We also have "done for you" packages where we can add your content for you. For more information on that click here.
When your website is being developed we turn it off to Google so that it's invisible to Search Engines. Once your website is live, it's a simple 'flicking of a switch' and it will be available for Search Engines to index the pages.
Yes, we will provide instructions for the setting up of Google mail, both the free and paid options but we don't provide support for your email as that is a specialised field and we prefer to focus on websites and online marketing which is what we are good at.
No, you don't.
Premium hosting is included for free with your monthly Blue Dog Club membership but if you decide you would prefer to have your website hosted by another company we won't hold you back but please read the information below so you can make an informed decision.
The premium hosting provided by Blue Dog Club is hosting on a premium server, plus it includes daily backups, and software and plugin updates, AND a free high-quality SSL certificate. These are the important things that make your website load quickly (server quality), keep your site safe from hackers (software & plugin updates), and give your customers peace of mind (SSL certificate). We recommend you check with your new hosting company to ensure they provide the same options before moving your site, to avoid heartache in your future.
Reduced Blue Dog Club Membership:
Should you choose to have your website hosted elsewhere you do lose some of the benefits associated with being a Blue Dog Club member, such as discounts on additional products, hourly rates for "done for you" tasks and access to our support team for free as your website will no longer fit into our ecosystem. Plus, we won’t be able to complete the daily backups or the software and plugin updates that keep your website safe and secure.
To accommodate for this we will reduce your monthly Blue Dog Club membership by US$10 per month. That way you can still have access to all the Blue Dog Club training videos & tutorials, plus the recordings of the monthly coaching calls, and access to the Private Facebook Club for support and guidance.
Note: If you want one of our support team members to do the actual moving of your website to another hosting company this would have to be charged at the standard hourly rate.
Yes, you can.
We understand that sometimes life gets in the way and you might need to put your membership on hold. You can do this for up to 3 months at no charge. After the initial 3 month period, you will then have the option to either restart your membership again (at your previous rate), place it on hold for longer (for a small monthly maintenance fee) or cancel altogether (see the "Can I cancel" FAQ for further details on canceling).
Please note that while your membership is on hold you won't have access to your website for editing or making changes. There will also be no access to the Blue Dog Club during the "on hold" period or the Blue Dog Club support team. However, access to the Blue Dog Club private Facebook group will remain.
If your website is live and you wish to place the Blue Dog Club membership on hold, during the "on hold" period a “Coming Soon” page will be put in its place to be viewed online by the public via your domain name.
If you would prefer to have your website remain available online to be viewed by the public via your domain name, and have access to make changes, during the on hold period, there is a reduced rate option available where for a smaller monthly fee (currently US$19/month) your website can continue to be hosted and maintained (including software updates, plugin updates, and daily backups) by Blue Dog Websites, however, access to the Blue Dog Club training, videos, tutorials and support team will be unavailable to you during this time.
To place your Blue Dog Club membership on hold just make sure you have read the details above and then send support an email letting us know what you want to do.
Yes, you can.
We don't want to hold you hostage to your website so if you purchased a Blue Dog Website and gave it a go but it's just not working for you, or maybe the business idea just didn't pan out, no worries. Just send support an email letting us know why it didn't work for you (so that we can use your feedback to make our service better in the future) and give us at least 10 days notice (so we have enough time to stop the next payment) and there will be no hard feelings between us at all.
Please note: Should you choose to cancel your Blue Dog Club membership, once it is canceled your website will be taken down. This means you will lose any data, copy, images, and information you have added to your website and your website (if it was live) will no longer be visible to the public online or the search engines such as Google. Please contact us for other alternatives if this is not what you want..