FREQUENTLY ASKED QUESTIONS
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When you purchase your website, you will receive an email very shortly afterwards (within 5-10 minutes) with a link to your new website, and a link to reset your password. You're then all set to start working on your site!
No! Not at all. It's super easy!
WordPress has not always been the easiest platform to use, until now! On all of our websites, we use the latest front-end, drag-n-drop editor which is super simple to use, and means you don't have to ever go into the confusing back-end of the website and never will you have to do any coding! You will be editing your website like a pro right from the start.
If you can click a mouse and drag an item then you can do this. Everything you change happens right before your eyes so there's no time wasted saving your work and then discovering the image you just loaded doesn't look right against your text.
Don't take our word for it though, take a test drive here.
If you have never built a website before then this may be a little confusing, what you get is a professionally designed website complete with what is called “demo” content.
What this means is that your website will have images and headings that are relative to the design that you have chosen.
Some of the words will be in latin "dummy text", designed to show you how your website will look. It's then up to you to click on that text and change it to your own words. You can use our images if you like but we recommend adding your own to personalise it.
Once your site is ready to go we will transfer it to your domain at no extra charge and your website will be live on the web.
We then have ongoing training on the latest digital marketing techniques to enable you to get the most out of your website and get it working for you and your business just like an employee should.
From then on, as long as you continue to be a Blue Dog Club member you will have your website hosted, backed up, and secure, along with loads of community and tech support, as you grow your business online.
All our websites are fully mobile device optimised, so you won't have to worry about your visitors having a bad viewing experience from mobile phones and tablets. And google will love you for it!
The Blue Dog Club is a monthly membership which includes:
- Website Content Tutorials that walk you through how to edit and make changes to your new website.
- Digital Marketing Tutorials which will show you how to get traffic to your site and grow your business online.
- Access to our tech support ninja's to help you if you get stuck
- Discounts on other products and a heavily reduced hourly rate if you would like our tech support ninja's to complete a task for you.
- Monthly Q&A calls with our team members - ask them anything
- Private Facebook group to share your wins and challenges.
- Website hosting, security, backups, and software + plugin updates to keep your website secure.
Blue Dog Websites has been created with the beginner in mind so if you can start your computer and click a mouse then you will be able to do this.
The design and marketing hard work has already been done by our marketing team and website designers so that you don't have to wait until you are an expert to be able to benefit. We recommend for absolute beginners that they don't make changes to the design and just tweak the text and maybe the images if they want to get adventurous.
All you have to do is follow the instructions and if you need to go back and play the tutorials again, they are there for you to do that at any time. Plus you have access to our support crew and the Blue Dog Club Private Facebook Group.
You will have unlimited access to the training materials and the Private Blue Dog Club Facebook page provided your monthly subscription remains paid.
This means that any changes you want to be done to your website, you can do yourself by referring back to the training material. We do this so that you are empowered with the management of your site and aren’t tied to a website developer for changes.
Of course, if you get stuck, our support tech ninja's are there waiting for you.
Apart from the cost of your domain name, there are no other costs for your website other than the initial price, and the monthly Blue Dog Club fee.
If you break something on your website and require our support ninja's to fix it there will be a charge but it's at a discounted Members rate per hour. If you stick to the instructions, though, then this shouldn't happen.
You don't need to attend a classroom or a workshop to complete your website, everything that you need is provided in the online training tutorial's and help videos.
All you have to do is have a computer with reasonable internet and you are on your way to creating your very own professionally designed website.
Absolutely! You have access to your site 24/7 and you can add new pages, blog posts, images, text, headings, pop-ups, and lots more. Go through the training for more ideas.
You are allowed to install your own plugins onto the site, but we cannot support them in the Blue Dog Club as there are many, many plugins out there, of varying levels of quality.
If you experience any issues or need any help with plugins you have added, you will need to contact the company supporting the plugin, or you can purchase support hours from us, and we will investigate.
If you go through a tutorial and you don't understand, we recommend playing it through again. These tutorials are jammed full of information and it can be a lot to take in all at once so go through and pause the video where ever you need to.
If you have done this and you still don't understand how to do something then send us a message and one of our tech support ninja's will help you or you can also ask on the Blue Dog Club Private Facebook page.
There is also always the option available for us to complete a task for you (extra cost) but we want you to feel empowered by completing the website yourself so we want to give you every opportunity to do that first.
At Blue Dog Websites we want to empower you to build, change and manage your website yourself and we have designed all of the training, tips and tools to support you to do that.
If for some unforeseen reason you decide that you would prefer someone else finish your site for you, you can send a request to our support crew and we will review where your site is up to, what you want done and provide a quote for you. This will be at a special Blue Dog Club rate.
Your new Blue Dog Website is your own so you can add anything to it you like however we have taken considerable time to choose the most important and best plugins, that have been tried and tested, and have the best support, plus don't compromise your website, because the security of your website is of the utmost importance to us. After all, your website is the gateway to your business.so maybe check with us first in case what you are looking for is already there or has been discounted for a valid reason.
So, maybe check with us first in case the functionality you are looking to add is already there or has been discounted for a valid reason.
For the first six months you are committed to our hosting package which also includes daily backups, software and security updates, website building training and digital marketing training, all for just your monthly fee.
If you decide you would prefer to have your website hosted by another company we won't hold you back as long as it's after the six-month initial commitment period.
Please note there is an additional fee for us transferring your site and you won't be able to be part of the Blue Dog Club or the Private Facebook Group once your site is transferred.
Your Blue Dog Website comes as a complete WordPress installation, all setup with all of the plugins configured, and maintained to keep it secure and up to date. (An out of date website is highly vulnerable to hackers.)
All the tech is taken care of by us, plus you get WordPress and Marketing Training to help you grow your business online.
With a theme purchase, you still need to:
- Choose and setup website hosting
- Install WordPress
- Upload and configure the theme
- Upload and configure security, backup, image optimisation, caching, SEO plugins.
- And much, much more!
With Blue Dog Websites, we've already taken care of all this tech, so you can concentrate on your business.
Absolutely! Any of our websites can have eCommerce added to it by one of our tech support ninja's. We support the use of WooCommerce as the eCommerce plugin of choice and you have the option of just having the plugin added by our support team, or you can choose an eCommerce package from this page click here.
Yes, you can! Any of our websites can have a membership added to it by one of our tech support ninja's. We support the use of WooSubscriptions as the eCommerce plugin of choice and you have the option of just having the plugin added by our support team (and you configure it), or you can choose a package from this page click here.
Yes, absolutely. There are no limitations with our websites or extra fees you have to pay just to use your own domain name. If you don't have one yet we recommend Go Daddy for domain names.
If you don't have a domain name yet we recommend Go Daddy for domain names. Here's a link for a discount there.
When your website is being developed we turn it off to Google so that it is invisible to Search Engines. Once you are ready to go live it's a simple 'flicking of a switch' and it will be available for Search Engines to index the pages.
Yes, we will provide instructions for the setting up of google mail, both the free and paid options but we don't provide support for your email as that is a specialised field and we prefer to focus on websites and online marketing which is what we are good at.